Let me begin this post by responding to Jeff, Jeff, I am sorry you are upset at being called a liar. I had no idea that you, the owner and operator of Hinds were unaware of what your own service department was doing. However, either way, I purchased a bike from you (my third and last) and in less than a month, was told that you could not service this bike. The bike I am speaking of was a 2004 Aprilia RSV1000R and I am not simply speaking of an oil change. Aprilia recalled the swingarms on the 04 models due to a potential crack forming. I had to load the bike into the back of a truck and take it to Detroit Euro. As to your assertion that I am only upset because you would not give me a deal on the B-King. You are partialy correct. I felt, and still feel that after purchasing 3 bikes in 5 years, and having the above difficulty with the Aprilia and to a lesser extent the Triumph, you would offer me a good deal. In your diatribe, you list several attemps at satisfying the others you called out. I can only say that if your company would have offered me any attempt at satisfaction, I might still be a potential customer... To Tonya, Let me give you a small piece of advice, a customer NEVER wastes your time. Especially one who has already purchased 3 bikes in less than 5 years. 2000 TLR 2002 955i 2004 Aprilia Mille I wonder what Zerocrash would call this kind of customer.....loyal maybe? also, I purchased all of my bikes from Josh, (who, by the way, always did a fine job) the only time you and I spoke at length was regarding the B-king. Your statement of losing sales because of being "locked up" by me is absurd. As for all those test rides, I can only remember 4: 2002 Triumph Sprint St.......a few weeks later I purchased the 955i 2004 Aprilia..........purchased a few weeks later 2005 Triumph Bonneville America.........still want one 2008 B-King...........purchased a few days later At no point have I told anyone NOT to shop at your store, I posted my experiences.....this is afterall a forum on Shop Reviews. In closing, I have never, nor do I now wish for the closing of your business, on the contrary, I hope you take this criticism and build a stronger company. Good luck to both of you.