Seems odd that IM waited a few days for me to disappear before addressing this thread. First, nothing was verbal - it was all via email (which I have and will gladly post if Steve disputes any of this). The email timeline in EST times are: 12:50 pm – Acceptance of Steve's offer to sell the bike, and I ask whether I can place the deposit via credit card or Paypal * 2:48 pm – Steve responds “Sounds good” and that Pam will contact me for my credit card information * 3:43 pm – Pam’s email details what she needs for the deposit (i.e., credit card number, expiration, address, etc.) * 4:10 pm – All of credit card information requested by Pam is provided which she receives 4:44 pm - Someone bids the reserve price on the eBay auction * 4:45 pm – *eBay auction ends, with a third party “high bidder”. Approx. 7 pm – Steve informs me after I call for the bank wiring instructions that there is a “problem” and that he sold the bike to someone else on eBay. He initially claimed that the eBay auction ended at 1:45 pm, but I think he didn't understand that eBay auctions are on Pacific time Second, here is where Steve's story falls apart: why did he have my credit card information? The ONLY reason he would have had it was if we reached a deal on the bike and for the deposit. I don't expect him to admit that their customer service after the fact sucked, but he should man up and admit that 100% of what I posted was true. Third, the eBay part of the timeline is easy to prove without having to post the emails. Sign onto eBay, and search Completed Listings for 2009 K1300S. It is the gray, Item No. 280932998872 sold by independent_motorsports. You can see the bidding history and exactly when the reserve was met and the auction ended.