.....whatever.... atrade in is that, if you dont like the offer, sell it out right so YOU can get the full retail......... ...and as for the service, well they are the best in this town....pulled my motor apart (3rd seam in the cranck case) and i beat the fuck outta it, and that was 3 years ago, and the fucking thing STILL runs like a champ!! HNW rocks no matter what the "i want retail for my trade in" guy says!!!! lol