It's all a matter of principle. Who's to stay that one person's issue with a shop is not legititame or is minor? It's all relative. Satan there is probably someone that may say that your issue (BTW, I don't know what it is, just saying) with MS is minor or would give them another chance and vice versa with Putty. In the end we all view things differently and everyone draws the line at a different place. Kinda like people looking at a glass and some saying that the glass is half empty or half full.