Buck531 Posted July 14, 2004 Report Share Posted July 14, 2004 I just needed to ran a tad. Bought a wireless router from Newegg.com. I finaly get it last night. Hook it up, everything's good. Tonight I come home from work. Nothing from all three of my PC's.. No IP address, nada. I do basically all the troubleshooting necessary. So I call Netgear phone support (maybe.. Just MAYBE they can get it to work by some act of God). So I get this girl. young.. can't speak SHIT for english (India). First thing she says (almost impossible to understand her btw) "did you fill out the online registration.".. "no, I didn't. I didn't have time". So the girl tells me to take my cable modem and plug it directly to the PC... ok. Then tells me to go to www.netgear.com/register. I say "ok.. I'm there". She makes me fill out the freakin registration form.. Normally, when I call for tech support (not very often.. actually.. never), It was never made to fill out the registration form. Anyways, I do all that crap and then go on to the "tech support" of the call. She starts off on the basic shit about networking and I but in and tell her (at the beginning) "I'm a level 3 desktop tech at my work. I've done ALL these steps already". She ignores me like I was talking to my cat. She keeps going: "Please to the control panel".. I butt in and say.. "I've already done it". she said "You set the network speed to XXXXX".. "yes, I did". "please set it to 10/half" "I already did that" "go to the command prompt.." cut off- "and do what.. try to pull and IP address"? "yes" "did that" "and..." "DHCP server unavailable.. like I said BEFORE!" So.. she proceeds to tell me to change the NIC settings to everything else! I go through all that again. In the mean time (towards the beginning of this wonderful call), I say "I have a linksys router that I tested and it works fine.. so it's not a physical issue with my PC's" Anyways, then she tells me to hardcode an IP address.. By the time she tells me what the IP address she wants, I already put everything in and tell her "same thing.. can't get to the router.. can't ping it.. nada". Puts me on hold for about 5 minutes. She comes back "Sir, you're going to have to return the router to the store and get another one...".. grrrr Edit - and the only reason I called is normally you have to go through the manufactures technical support before they can say "ok, its' a piece of shit.. return it". Quote Link to comment Share on other sites More sharing options...
Alex1647545498 Posted July 14, 2004 Report Share Posted July 14, 2004 Sounds like the tech support people when I call MSN or SBC for my high speed internet. graemlins/nonono.gif Except that they sound like Americans. Quote Link to comment Share on other sites More sharing options...
Guest minion4343 Posted July 15, 2004 Report Share Posted July 15, 2004 dude i work at calltech on the Verizon dsl project and the dsl is the worse thing you could think of lol but its a job thats all i have to say and i understand what your talking about... for crapy service Quote Link to comment Share on other sites More sharing options...
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