KennyFKINPowerz Posted December 27, 2012 Report Share Posted December 27, 2012 My department is looking for Incident Managers. I know there are several open reqs as they are trying to finish building the team out. Must have strong technical skills, good soft skills for dealing with people in stressful situations, good communication skills and Incident Msnagement skills are a plus. If interested, pm me and I can get your resume submitted directly to my boss. Quote Link to comment Share on other sites More sharing options...
Furloaf Posted December 27, 2012 Report Share Posted December 27, 2012 What is an Incident Manager? Is that a fancy term for "damage control"? Quote Link to comment Share on other sites More sharing options...
wagner Posted December 27, 2012 Report Share Posted December 27, 2012 Moar info please... Quote Link to comment Share on other sites More sharing options...
KennyFKINPowerz Posted December 30, 2012 Author Report Share Posted December 30, 2012 Incident managers are responsible for any Priority 1 outages anywhere in the IT environment. It is our responsibility to run bridge calls, engage resolvers and business personel and drive everything forward to a resolution. Then we are responsible for determining any type of business impact and reporting that to executive management. After that we are responsible for Root Cause and determining how to prevent it from happening again. You are not fixing anything but you have to be very technical so you know how IT infrastucture operates and the flow of databases, network traffic and on and on. Since you are pushing resolvers to find a solution, you need to know what direction to push. This is a very high visibility position since you are dealing with high visibility outages. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.