Interesting, I have sprint and I have 0 complaints with them. Actually, I like my phone. I especially enjoy the fact that it was free. If you want, you can change out the sim card and put it into a cheap phone. You could probably go to Target, Wal Mart, etc and buy a $9.99 phone and exchange the sim card. I've seen a phones at Target and Wal Mart that would work for that, provided you don't care about what the phone looks like (pretty shitty looking if you ask me). If you want something that looks good and has more than just the standard features that a phone comes with (ie, texting and bluetooth capabilities), then you'll be spending a bit more $.