Jim,
I am going to post one last time to address this statement you have made multiple times now that is 1000% not true. I was made aware of two problems with the car AFTER it was loaded and on the trailer. Jeff and I both told you to unload it and we would take care of both no questions asked. You declined. Then I offered to write you a check for what fixing the two issues would cost me and you un-politely declined.
If you think that posting pictures of wiring is going to prompt a phone call asking how much compensation you would like for your hard work it isn’t. It simply doesn’t work that way. If you had pointed it out or called me and let me know you were not happy with it (Or anything for that matter) of course it would have been addressed immediately.
This policy isn’t unique to IPS. It is the same at every dealership, Best Buy, Lowes, or restaurant on the planet. If a dealership is given 7 attempts to fix the same problem and it still isn’t fixed you have a reason to look elsewhere. If you take it upon yourself to do things you were not happy with but never let them know prior they don’t owe you a dime. We can’t “Fix” things unless we know there is a problem or you let us know you would like something done differently. If you keep those in your back pocket until the day you pick the car up what do you think could have been done differently? The two things you told me about I offered to take care of on the spot – no questions asked. You told me to fuck off.
Bottom Line: You didn’t want a single issue resolved – you wanted your “Big day” on here and you got it. Us voluntarily fixing every single concern you had with the car wouldn’t make bashing us quite so easy would it?
Jeff spent over an hour on the phone trying to get you to send an email to him on what about the car didn’t meet your expectations prior to you picking it up. I was in the same room and he was essentially begging you to tell us what you were not happy with. You sent nothing.
That’s it, I am off to Germany for the Air Force so if any of this is still going on when I get back I will deal with it then.
Mike