i agree 110%....with the amount of riders, members, friends, friends of friends, and family middletowne could have just lost a bunch of clients. im guessing they are trying to make right to some degree on something that should have not ben wrong in the first place imho. id keep this thread open, and after they fix the problem correctly, and their time and dime maybe people as myself who have a preconcieved notion about them already, might change their minds. good luck, and i feel not only should they fix it, but throw in some huge discounts on gear parts or service. you got fucked from the start imho.