So on 9/4, I lowsided in turn 5 at BeaveRun, going about 60 MPH. Wearing my Alpinestars RC-1 one-piece suit, SMX Plus boots, and Astars gloves. Everything held up great, except for the suit. It did its job, and protected me, but there was a 2-3 inch hole above the knee. Needless to say, I was disappointed. So Thursday night at about 11PM, I sent an email to SportbikeTrackGear, and explained what happened. Here's the email I sent... By noon Friday, I got a call from Brian Van, the president of STG. He told me that he contacted Alpinestars and sent them the pictures, and they would be sending me a brand new suit free of charge. He said they have never seen a suit come apart like that from such a minor incident, and Alpinestars wanted the suit back to look and see what happened, and what changes could have been made to prevent it from happening in the future. So he gave me the options of the suits that they were willing to send, I made my choice and they are shipping it out from STG. I should have my new suit by the end of next week at the latest. I feel like a kid on Christmas. So happy to deal with two companies like this who stand behind their products and are willing to help out their customers. It would have been easy for Brian to take my email and do nothing with it, but instead he went the extra mile and contacted Alpinestars to make the situation right. I think it's pretty rare to find companies willing to do what these two did, and they have definitely guaranteed more business from me. Big thanks to Brian Van and everyone at STG, and the people at Alpinestars. I wanted to make sure people hear about this, since all too often customers only go online and tell stories of bad experiences. I will definitely recommend Alpinestars and Sportbiketrackgear.com to everyone. Here's a video of the crash for anyone who didn't see it. http://www.youtube.com/watch?v=MKzFe5SE7lY