Associate Workstation Technician-0066V-
Description
Provides second- and third-level technical support to internal workstation customers
Resolves reported workstation problems related to hardware, operating systems, applications and configuration issues
Communicates technical information to technical and non-technical end users
Possesses technical knowledge and understanding of systems to work on complex projects and participate on technical project teams
Works with other IT team members to identify and resolve operational problems
Able to ensure continuous operations by implementing creative, non—standard solutions; serves as a resource to junior technicians
Supports the planning and installation of new systems and upgrades
Able to create or modify procedures to solve complex or abstract problems for which no existing policies or processes exist
Ensures practices and policies for technology area are revised as needed
Discusses and presents information and issues internally within IT and business staffs
Able to interface with all levels of IT management in business terms
Viewed as a technical resource and/or subject area expert by peers within IT
Provides technical guidance and mentoring across other functions and to customer groups
Understands business partner/customer group’s business objectives and how their work can help the business realize its objectives or, in the event of problems, adversely affect their productivity
Qualifications
Associates degree preferred in like field
CompTIA A+ / Network+ required
3-5 years of proven experience providing Technical Support for MS Windows 2000/XP workstations, MS Windows Server 2000/2003, and Cisco IP network troubleshooting
Technical experience with peripherals such as; Symbol PDTs, Datamax and Zebra label printers, and HP / Xerox laser printers
Ability to learn new technologies quickly and analyze problems effectively
Must possess the ability to multi-task and react quickly and professionally in high stress situations
Strong communication and organizational skills are essential
Willingness to work flexible shifts
Experience of retail distribution and call center operations a plus
Primary Location US-OH-COLUMBUS
Other Locations
Individual Contributor - Full-time