I called them about 7:15pm today(sunday) to see if they had any remedy to my situation of having grout stuck in a shower drain trap... they said free estimate, no special weekend pricing, and we can be out there in the next 2 hrs... long story short, dude came out and worked on it for about an hr and half with this huge ass auger and got all the shit broke free so I could finally use the shower after our 8 month bathroom remodel.
cost me about 250 bucks with tax, but better than tearing up all the brand new floor, shower, and tile.
thanks akula for the recomendation