My experience with Clifford was the polar opposite. I had my hood shipped directly to his shop, he inspected and signed for it. He sent text or called every step of the way, and even posted progress pics on Facebook. He met me at his shop a few different times, and was always there when he promised. Because I was paying for a rental he pushed to get the work done before the weekend. His communication was the best I have ever come across.
I realize you will probably take the "devil's advocate" approach, but I highly doubt the service I received was an exception. He didn't know me or my car before I reached out to him.