Go to get on my laptop and no service, check router and no power, so I disconnect it, and hook the modem directly into the computer, while doing so I accidentaly unplugged the computer. Now it wont come back up. I get a screen that gives me the option of opening in various safe modes. It gives me a countdown to when windows will open but once the countdown ends it tries to reboot but brings up that page again and the countdown starts over. I have been able to start it in a safe mode but its way different looking. Everything is distorted, or just not clear, kinda like an old version. I tried hooking my modem to it but it wont work. I did hook it to my laptop and thats what I am using now. Any suggestions?