THIS THIS THIS!!! I've always had these issues with TW, but NEVER anything as ridiculous as my current problem. Long story short...
I moved out of my apartment Sunday Feb 28th, TW says to leave the box and modem in the apartment's rental office since they cannot come pick it up on a Sunday. For the next several weeks, they would call me and tell me I need to return the equipment, I tell them that I followed TW's instructions and left it in the office, they apologize and say they will fix it, and they tell me everything is cool and I owe them ZERO dollars (I made sure all my bills were paid, which they confirmed). This happens a total of at least 3-4 times, each time with TW saying they are sorry and will send someone out to pick it up immediately.
Well a few weeks go by without me hearing from them, I figure it's finally over. Then I get a collection notice a few days ago from Credit Protection Association claiming I owe Time Warner $325.00 for unreturned equipment, 117.97 for a service balance, and various other fees. I call TW customer service and the representative was clueless and not the least bit helpful, she basically told me it was my responsibility, not theirs, and I was shit out of luck. I tried to talk to a supervisor, and got put on hold for 15 minutes. I sent an e-mail and still haven't heard back.