I asked IPS to get pricing for me once before, and they said they'd get back to me and didn't within a day or so, but guess what, I CALLED THEM BACK. Fuck what is so hard about picking up a phone and calling someone? Buisness's have shit goin on and probably dont think about "I NEED TO CALL THIS GUY BACK" etc.
What im trying to say is you probably should of kept calling them.
If you car is in the shop for a week or two they dont call you every other day giving you updates, you call them.