It sucks you had an issue there, but they are about the most honest, willing to deal dealerships I have ever dealt with. I have bought several bikes from there. Maybe Josh was busy and did not want to take calls when you were looking for him, so Tonya told you that. Tonya is a good girl.....I guess you have to know her to pick up on her sarcasm. Joyce is a very nice lady, too. She has called me personally and thanked me for buying a bike there.