I must say Apple has treated us awesome, my wife's MacBook Air was sitting on the couch and my daughter ran over and jumped on the couch and knocked it off the couch. Needless to say it broke the hinge on it. So we took it to the apple store, told the truth of what happened, and was prepared to pay to have it fixed as we didn't buy the apple care and it is almost 2 years old. Genius said no problem we will replace the entire display for free, left it there, and picked it up in the evening the same fucking day. Didn't have to pay a fucking dime and it was out of warranty.
Try that shit with Dell, IBM, or HP. You'll get told to kick rocks.