The IT Support Desk position will post to the OSU Career Site (https://jobsatosu.com) this Saturday. The job requisition number is 351947. If you know of anyone interested in this opportunity, they will need to apply through the OSU Career Site and search using the requisition number or by listing all Information Technology jobs. Below is a summary of the job description: Detailed Job Description: Manages the Association's IT Support Services by: managing and maintaining IT Support Desk; Interacting with Association staff and external constituent groups/customers to gather and document data and requirements; creating and maintaining open dialogue between IT and it's constituent groups/customers; developing/maintaining documentation on processes; managing and prioritizing the information and work flow related to IT support requests to ensure appropriate response and follow-up; and developing and providing individual/group instruction on the use of internal workstations, networks, and computer applications. Acts as a backup/co-administrator to Systems and Network Engineer assisting with maintenance and support of Association systems and services. Operates at the position level with a high degree of independence, decision making capabilities, judgement, consistency, discretion and fiscal responsibility; at the department level, operates with a moderate degree of capability in these areas. In accordance with the Disaster Preparedness and University State of emergency Policy 6.17 this position has been designated as a standby position. Experience: REQUIRED: Customer Service Experience; flexibility (inc. evening & evening work); Goal setting & evaluation; Help/support Desk Experience; Judgement skills; Windows Operating Systems/other Windows Software; Microsoft Office 2007+' DESIRED: ITIL standards experience; Database theory & fundamentals; Supervisory experience; experience managing a support desk to include customer service; Experience with Windows Server 2003/2008; Experience with Microsoft Services including: Exchange 2007, Sharepoint 2007, Active Directory, and SQL Server; Experience with Cisco Networking Equipment