I've actually had the same experience as the original poster. When I was first shopping for my new bike, I had visited, ASK, Motorsports of Columbus, and Honda Northwest. ASK and Columbus Motorsports we're all very friendly, approached me to ask if I had questions, all of the things that I would expect at a sales store of any kind. Northwest on the other hand, I actually had to track someone down to help me. While I understand shops get busy and people are tasked ten different things to do at once, I noticed 3 employees lounging around the back of the shop, literally sitting on ATV's. I left severely displeased. Fast forward 3 years and I've now come to learn that the place I did in fact buy my bike from, Motorsports of Columbus has gone out of business and I find out that Honda Northwest has now assumed the service plans that I had through MoC. I called on Monday to ask a question (I had specific Honda part numbers) and was promptly placed on hold, for 10 minutes after which the call disconnected. I called back, was placed on hold again, and when they finally came back on the phone, I was told 4 weeks to get the part, and that they were booked up until May 12th. I didn't get the warm fuzzy from the gentleman I spoke with, nor did I even consider doing business with them. Pick up phone call Honda Marysville, they have part in stock, had a full schedule booked, but since it was a quick fix, they told me to bring it out and they'd have me squared away same day. I know these are personal experiences and everyone is entitled to bad days, but as the OP said, I will gladly drive past HNW to Marysville every time.