^must be a good story lol Well, I deff will buy a case when I get the new one but I think it was a combo of dropping it in just the right way to destroy one button. The action button stopped working when I picked it up and everything else works ecxept the roller ball.. Probably doesnt help that it was used, it used to be my aunt's. It was taken care of and really clean but sometimes ya never know. Verizon is sending me a brand new one so if I'll have a clean slate. If something goes haywire with this one, I'll go with something different...