There prices are good, they used FN Barrel, I just picked up one or their lowers and it looks great, I have used their pistol LPK and everything went together good, the trigger feels much better then the one in my bushy. They had 2 or 3 rifles get shipped out with the wrong gas tube a few months ago. They have since corrected the problem and took care of those people that had the issues. I have gotten great customer service when I have dealt with them, but like anything you only hear people bitch when 1 thing goes wrong, but never hear about the 100 things that go right. I understand the wanting to look at the rifle first but if it were my money I wouldn't and havent hesitated to give to them. If you look Bushmaster has had many issues over the years from shitty BCG to garbage mags.