Yeah, that sounds like us. We are trying to become more of a help desk because we also reset password, lockouts and also remote to the bankers pc's to trouble shoot and if we can't fix the issue then we send a ticket out.
I work in a cube as well like yours Paul where I can see my neighbors in my row and then stand to see the surrounding rows. I'm on the phone but it's relaxed here compaired to most call centers and I only take on average about 25 calls a day given I work the night shift and the banks close at 6. We are all on Sametime here, and I bet about a third of our calls are because of Lotus Notes. Everyone surfs the web or bring in their laptop to watch a movie to pass the time.
My full size 2500 HD 6.6L averages about 18 MPG stock between city and Highway, but on a road trip I saw the average up to 22 MPG. I plan on tuning it shorty but haven't yet.
I've seen three in the past two weeks, I think the one might have been the same one, just twice. Both were south of 270 off of 23. One was White and the other was a grey/gun metal color. They look nice.
They had it in the new fast and furious 4 movie. They are rare but David Evans of Evan Automotive has one and had it out at the Italian Gathering last year.