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Garage door problem


99BlownYellowGT

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Everytime i open or close my garage door it never wants to stop.When it hits the bottom it comes right back up.When it hits the top it makes a grinding noise and doesnt stop.This is the 1st time ive had a garage, so i know nothing about the doors.Is there something i can do?

Thanks

Jason

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Pull the rope thing and disengage your garage door from the chain. Then hit the button to close the door. See if the motor would stop after some distance. If it does then it just mean that your chains skipped or something. You would need to take it off and adjust it so that when it stops your door meets the floor.

 

If it doesn't... I don't know, buy another one.

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Well as i was trying to do the 1st thing Mr. 2 recommended.I black piece of plastic fell off of the chain.Now it wont engage the chain at all. It appears to be a piece that goes where the hook engages the chain.The motor does stop though when its disengaged. Its a genie.
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