Science Abuse Posted May 19, 2005 Report Share Posted May 19, 2005 Lets say you do engine service, and warrauntee your parts/work for one+ year. When some one calls up and says: Your shop changed my oil pump 2 months ago. Now My oil light is on and there's a ticking noise" Do you you say: A-"Bring it by and we'll have a look at it" or B-"For the sake of all that is holy DO NOT DRIVE IT!" If you answered A, and said nothing along the lines of B, would your shop not be responceble for the faulty part AND the damage done by it? [ 20. May 2005, 01:21 AM: Message edited by: The Stig ] Quote Link to comment Share on other sites More sharing options...
Berto Posted May 19, 2005 Report Share Posted May 19, 2005 C-"i'm a car tech but i lack the "common sense" to be a normal working person." Quote Link to comment Share on other sites More sharing options...
Guest racinbird Posted May 19, 2005 Report Share Posted May 19, 2005 whats an oil "pim"? Quote Link to comment Share on other sites More sharing options...
Buck531 Posted May 19, 2005 Report Share Posted May 19, 2005 why the fuck is this in the kitchen? Yells in the back "hey DJ.. someone doesn't like your cooking, they said it taste like dog shit"... "dog shit.. (pulls out a butcher knife).. Quote Link to comment Share on other sites More sharing options...
Joe Posted May 19, 2005 Report Share Posted May 19, 2005 techs dont talk to customers on the phone, that would be the service writer, and he/she would probably advise towing. Quote Link to comment Share on other sites More sharing options...
Crash1647545504 Posted May 19, 2005 Report Share Posted May 19, 2005 Originally posted by FC_Joe: techs dont talk to customers on the phone, that would be the service writer, and he/she would probably advise towing.ours do Quote Link to comment Share on other sites More sharing options...
SHIEF Posted May 19, 2005 Report Share Posted May 19, 2005 Originally posted by RX7dood: C-"i'm a car tech but i lack the "common sense" to be a normal working person." Quote Link to comment Share on other sites More sharing options...
Science Abuse Posted May 20, 2005 Author Report Share Posted May 20, 2005 Originally posted by racinbird: whats an oil "pim"?It's latin for pump. graemlins/thumb.gif Originally posted by FC_Joe: techs dont talk to customers on the phone, that would be the service writer, and he/she would probably advise towing.One would think, But in the case of this particular joint, no. We towed it anyways. Quote Link to comment Share on other sites More sharing options...
Science Abuse Posted May 20, 2005 Author Report Share Posted May 20, 2005 http://www.columbusracing.com/cgi-bin/ultimatebb.cgi?ubb=get_topic&f=19&t=003344 Quote Link to comment Share on other sites More sharing options...
RUTAN TA1647545492 Posted May 20, 2005 Report Share Posted May 20, 2005 If you drive your car with the "oil" light on maybe you shouldn't be driving! Quote Link to comment Share on other sites More sharing options...
Science Abuse Posted May 20, 2005 Author Report Share Posted May 20, 2005 Originally posted by RUTAN TA: If you drive your car with the "oil" light on maybe you shouldn't be driving!It wasn't "driven". "Oh shit, the oil light is on, I better pull over." and it begins smoking before the car comes to a hault. Quote Link to comment Share on other sites More sharing options...
Mowgli1647545497 Posted May 22, 2005 Report Share Posted May 22, 2005 THREAD HIJACKING IN PROGRESS So I have a question on a "recent" trend in dealership service centers: the Tech "Writer". WTF is up with this? Why can't I just talk to the MECHANIC? Yes I know he'll probably be a twenty-something that can't spell there from their or they're - but I don't care. HE'S the guy with the skills I'm there to use, I want to give symptoms directly to the guy with the wrench. Not like these Tech Writers are better liasons to the customer (well maybe they make grandmas feel good). But for me - they're just another layer wherein something can get fucked up. Couple examples: Me: "The passenger side D-pillar trim panel is loose, just at the airbag connector bracket." Tech Writer types in computer: "Customer thinks something in the car is loose and rattling, maybe under the seat" Me: wtf? ---- Me: "The left rear tire is punctured, needs plugged" Tech Writer types: "Check pressure on all tires" Me: *smacks forehead* ---- And so on. Easy straightforward shit, you'd think. No brainers. But inject that customer friendly Tech Writer in there and instant confusion/waste of time. But if you ask to just talk to the tech directly, they look at you like you shot their kitten. ARRG I hate giving work to dealerships. Its the hidden curse of the warranty blessing. Almost makes you want to void the warranty on purpose sometimes. I need another bay in my garage, damnit. Quote Link to comment Share on other sites More sharing options...
Guest racinbird Posted May 22, 2005 Report Share Posted May 22, 2005 Try a different dealership smile.gif Quote Link to comment Share on other sites More sharing options...
Guest powers Posted May 22, 2005 Report Share Posted May 22, 2005 the question was if you were advised to bring it in to have a look see, would they be responsible for the damage caused by the driving it in. No. If you are under warranty you will taken care of by your warranty. If not it is unfortunate but prepare to be rapped. unless you are able to do the repairs yourself. Quote Link to comment Share on other sites More sharing options...
Science Abuse Posted May 23, 2005 Author Report Share Posted May 23, 2005 Originally posted by BIG PAPA: the question was if you were advised to bring it in to have a look see, would they be responsible for the damage caused by the driving it in. No. It was not driven in, it was towed from the spot it came to a hault. Originally posted by Mowgli: And so on. Easy straightforward shit, you'd think. No brainers. But inject that customer friendly Tech Writer in there and instant confusion/waste of time.No, it's an instant oportunity to sell you shit youdont need. They are trained, some even take classes, to know how to get more buck for the bang. They are there to sell you as much service as they can, and yes, some get commision. Quote Link to comment Share on other sites More sharing options...
Guest 04GreyGT Posted May 23, 2005 Report Share Posted May 23, 2005 Originally posted by Mowgli: THREAD HIJACKING IN PROGRESS So I have a question on a "recent" trend in dealership service centers: the Tech "Writer". WTF is up with this? Why can't I just talk to the MECHANIC? Yes I know he'll probably be a twenty-something that can't spell there from their or they're - but I don't care. HE'S the guy with the skills I'm there to use, I want to give symptoms directly to the guy with the wrench. Not like these Tech Writers are better liasons to the customer (well maybe they make grandmas feel good). But for me - they're just another layer wherein something can get fucked up. Couple examples: Me: "The passenger side D-pillar trim panel is loose, just at the airbag connector bracket." Tech Writer types in computer: "Customer thinks something in the car is loose and rattling, maybe under the seat" Me: wtf? ---- Me: "The left rear tire is punctured, needs plugged" Tech Writer types: "Check pressure on all tires" Me: *smacks forehead* ---- And so on. Easy straightforward shit, you'd think. No brainers. But inject that customer friendly Tech Writer in there and instant confusion/waste of time. But if you ask to just talk to the tech directly, they look at you like you shot their kitten. ARRG I hate giving work to dealerships. Its the hidden curse of the warranty blessing. Almost makes you want to void the warranty on purpose sometimes. I need another bay in my garage, damnit. I can see how the service writers would piss you off, ours aren't much better...although I'm damn glad they exsist. One time this guy insisted on talking to tech himself. I overheard their "conversation" (it was the guy who works in the stall next to me) this guy wasted about 5 minutes of his life, he went on and on about how his car was idling funny, and told us to change the carb. This car was a 1999 Dodge Stratus True story Quote Link to comment Share on other sites More sharing options...
Science Abuse Posted May 23, 2005 Author Report Share Posted May 23, 2005 but imagine, if you have service writers, you wouldn't get such funny stories. graemlins/thumb.gif Quote Link to comment Share on other sites More sharing options...
Black ITR Guy Posted May 23, 2005 Report Share Posted May 23, 2005 Originally posted by RUTAN TA: If you drive your car with the "oil" light on maybe you shouldn't be driving!thats why they call it a dummy light Quote Link to comment Share on other sites More sharing options...
SPLN SUX Posted May 24, 2005 Report Share Posted May 24, 2005 Originally posted by BLACK ITR GUY: thats why they call it a dummy lightexactly. A DUMMY light. Anyone who operates thier car in a manner that could result in oil pump failure or loss of oil pressure invests in a oil pressure guage. It costs $50 the readings are instant and there are NO tolerances that are needed to indicate a problem. If it looks a little low, chk the oil, if the oils fine, start chking for leakage. If theres now leakage, then worry about the pump. Quote Link to comment Share on other sites More sharing options...
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