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GAP hiring - computer tech


dragknee66

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Associate Workstation Technician-0066V-

Description

 

Provides second- and third-level technical support to internal workstation customers

Resolves reported workstation problems related to hardware, operating systems, applications and configuration issues

Communicates technical information to technical and non-technical end users

Possesses technical knowledge and understanding of systems to work on complex projects and participate on technical project teams

Works with other IT team members to identify and resolve operational problems

Able to ensure continuous operations by implementing creative, non—standard solutions; serves as a resource to junior technicians

Supports the planning and installation of new systems and upgrades

Able to create or modify procedures to solve complex or abstract problems for which no existing policies or processes exist

Ensures practices and policies for technology area are revised as needed

Discusses and presents information and issues internally within IT and business staffs

Able to interface with all levels of IT management in business terms

Viewed as a technical resource and/or subject area expert by peers within IT

Provides technical guidance and mentoring across other functions and to customer groups

Understands business partner/customer group’s business objectives and how their work can help the business realize its objectives or, in the event of problems, adversely affect their productivity

 

Qualifications

 

Associates degree preferred in like field

CompTIA A+ / Network+ required

3-5 years of proven experience providing Technical Support for MS Windows 2000/XP workstations, MS Windows Server 2000/2003, and Cisco IP network troubleshooting

Technical experience with peripherals such as; Symbol PDTs, Datamax and Zebra label printers, and HP / Xerox laser printers

Ability to learn new technologies quickly and analyze problems effectively

Must possess the ability to multi-task and react quickly and professionally in high stress situations

Strong communication and organizational skills are essential

Willingness to work flexible shifts

Experience of retail distribution and call center operations a plus

 

Primary Location US-OH-COLUMBUS

Other Locations

Individual Contributor - Full-time

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