31rx7 Posted February 8, 2008 Report Share Posted February 8, 2008 POSITION: Help Desk Analysts Multiple positions for remote and on-site support to user base, including clients, customers and partners. The Help Desk Analyst will be assisting users of our various applications by answering difficult application and hardware questions and improving the user's experience. Analysts play a critical role by providing users with one-on-one phone interaction that directly impacts the firm's ability to service external customers. The job responsibilities of an Agent include: responding to user questions regarding applications and hardware, resolving user problems, escalating issues that can not be resolved immediately and documenting all phone interactions. Take support calls and log issues into problem management system (e.g.Resolve, Remedy, TrackIt). Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert. SKILLS / KNOWLEDGE / EXPERIENCE: - 1 or more year in technical help desk position is required - Strong Customer Service skills, required - Familiarity with computer hardware and software is desirable - Strong telephone skills, required - Knowledge of Windows desktop and network, desirable - Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware, networking, and operating systems. - Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts. - Ability to deal with upset clients, showing patience, empathy and understanding. - Ability to confidently handle situations quickly and independently. - Technical certifications are not required. These are contract positions with estimated duration of 14 months. There are contract to hire possibilities. Pay is $15 - $22 per hour depending on relevant experience. Must be able to pass a drug screen and basic background check. Let me know if you have interest. PM or email me. Rich Quote Link to comment Share on other sites More sharing options...
31rx7 Posted February 12, 2008 Author Report Share Posted February 12, 2008 These positions are all filled. Unfortunately, not by me! Quote Link to comment Share on other sites More sharing options...
kinkinhood Posted February 13, 2008 Report Share Posted February 13, 2008 Wow, that was fast. Quote Link to comment Share on other sites More sharing options...
ImUrOBGYN Posted February 13, 2008 Report Share Posted February 13, 2008 No kidding. Quote Link to comment Share on other sites More sharing options...
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