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Just FYI Nationwide Insurance in Dublin


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Here you guys go...

 

FYI....Don't ask me questions...I do not know anything about this, other than what my quick search turned up....

 

http://www.nationwide.com/careers/jobs-apply.jsp

 

Req ID: 33659

Job Title: Associate Claims Service Rep

Country: United States of America

State: Ohio

City: Dublin

Job Type: Full-Time

Date Posted: Mar 18 2009

Job Description and Responsibilities: **There will be 10 open positions in Dublin, Ohio beginning on April 27th.**

 

The role:

The role of an Associate Claims Service Rep is to take the first notice of loss from our customers that have suffered a loss; whether an auto loss or loss involving damage to their home. The CSR position is the first point of contact for our customers and in some instances, the only point of contact. Nationwide’s corporate goal is to be #1- the best in the insurance industry and we want our niche to be CUSTOMER SERVICE. This being said, the role of the CSR is crucial to the success of Nationwide Insurance.

 

The location of the position:

The Call Center is located in Dublin, Ohio.

 

Is there training available?

Yes. The training for the CSR position is a five-week, paid program. The program is a classroom environment with a dedicated trainer and follows a case based curriculum, where one case is introduced and each subsequent case builds on the prior one.

 

What shift is currently available?

Full time shifts will be available in March.

 

What is the salary for this position?

Claims Service Representatives start at $13.10 per hour. There is a chance for promotion within 12-24 months based on your performance.

 

What are the development opportunities within Nationwide?

The CSR position is an entry level position and a great way to get your ‘foot in the door’ at this great company. If you are looking to move on within Nationwide, there is a wealth of opportunity. Depending on your performance, you can move into training, quality assurance, supervision, management, commercial, and specialty units ---- and that’s all in the Call Center alone. Nationwide is a very large company with many other areas as well i.e. Marketing, Systems/IT, Finance, Claims, HR to name a few. Nationwide had over 5,000 associates promoted in 2006.

 

What are the qualifications for these positions?

While this is not a technically difficult position, we are looking for people with a natural desire, passion and enthusiasm for providing WOW customer service. Candidates must be authorized to work in the U.S. and have the ability to work with people from all different backgrounds and cultures. Finally, being patient and empathic while assisting our customers is fundamental. Clear verbal and written communications are essential, as well as the desire to join an outstanding team. If you possess these attributes and want to start an exciting career, we’d really love to hear from you!

 

Please apply today!

 

Summary of Job Responsibilities:

Serves as first contact with Claims customers. Takes Notice of Loss for routine claims from policyholders, claimants and others. Utilizes computerized system(s) for information gathering; takes manual loss reports as necessary. Makes claim referral decisions and verifies coverage. Answers questions from and gives direction to policyholders, claimants, agents and others.

 

The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

 

1. Provides first line customer service contact for claims reporting activity. Utilizes Claims Call Center Best Practices in all activities.

 

2. Creates loss reports by securing information from policyholders, claimants, agents, or other parties. Establishes the claim master record by direct entry of claim data via computerized claims systems. Takes manual loss reports, as necessary.

 

3. Verifies coverage under various policies or policy provisions based on variances of line of state, jurisdiction and regulatory requirement.

 

4. After taking NOL, makes direct assignments to inside or field claims adjustment personnel. While remaining on-line, connects claimant/policyholder directly to inside/field claims representative.

 

5. Refers claimants and policyholders to Blue Ribbon Repair Shops or schedules drive-in appointments as appropriate.

 

6. Refers inquiries from policyholders, claimants, and others to the appropriate adjustment personnel.

 

7. Maintains, records and report information as required.

 

8. Performs other duties as assigned.

 

JOB REPORTS TO (Title of immediate supervisor)

CSR Unit Supervisor

 

Summary of Job Requirements:

 

Education:

High school studies. Post-high school studies preferred.

 

Experience:

At least one year of customer service experience preferred.

 

Knowledge:

Basic understanding of the role of customer service. Familiarity with insurance and/or claims terminology desirable.

 

Skills:

. Oral and written communication skills needed to interact effectively with policyholders, claimants, and agents.

. Ability to make decisions regarding claim assignments and policy coverages, and set work priorities.

. Ability to efficiently operate personal computer and related claims and business software.

 

Working Conditions/Physical Requirements:

Call center 7/24/365 environment. Prolonged periods of sitting at personal computer and extensive use of keyboard while taking telephone calls. Must wear a telephone headset. Non-standard hours possible - flexibility of schedule is desired. Overtime as required (non-exempt). Must be available to work catastrophes (CAT) as needed.

 

Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

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