Akula Posted April 16, 2011 Report Share Posted April 16, 2011 About 6 Months ago I changed my auto-pay from Visa to AMEX. Every now and then, it just stops working. I get a call today, "Why haven't you paid?" I asked the question, "Why haven't you taken the payment?" "You aren't signed up for Auto-Pay" I have been signed up for Auto-Pay for about 3 years, I changed from Visa to Amex but that is the only change. Apparently they canceled it and didn't tell me, then billed me for late payment. WTF? Only took 30 minutes on the phone, with a supervisor, to get my account straightened out. Quote Link to comment Share on other sites More sharing options...
jeffro Posted April 16, 2011 Report Share Posted April 16, 2011 i fucking hate verizon. i had a similar situation recently with Kemba credit union. I made a payment, got a phone call about 3 weeks later telling me i needed to get up to date. after a while of waiting on the phone he said that the payment was posted but it was still showing me as delinquent, i told them to eat a dick and they fix it. Customer service anymore blows. all they want is your money Quote Link to comment Share on other sites More sharing options...
Furloaf Posted April 16, 2011 Report Share Posted April 16, 2011 AMEX might have canceled it, being that you may have a charge card. Visa is a credit card. Quote Link to comment Share on other sites More sharing options...
Otis Nice Posted April 18, 2011 Report Share Posted April 18, 2011 Have a cousin who is a supervisor there. Should've hit me up. lol Quote Link to comment Share on other sites More sharing options...
CRed05 Posted April 18, 2011 Report Share Posted April 18, 2011 I've never understood why anyone uses Verizon...unless you live in BFE and they are the only provider. Quote Link to comment Share on other sites More sharing options...
Otis Nice Posted April 18, 2011 Report Share Posted April 18, 2011 I've never understood why anyone uses Verizon...unless you live in BFE and they are the only provider. I've personally always had better coverage and service. Sprint/Nextel and AT&T both boned me hard on phones, service, and coverage. Quote Link to comment Share on other sites More sharing options...
V8 Beast Posted April 18, 2011 Report Share Posted April 18, 2011 Ignore Chris, he stirs the pot with bs then gets defensive will people use facts against him. He's litterally been doing the same shit for years and hasnt learned from it. One of two things happened... either the systems messed up, or your credit card company declined the transaction and it was removed after a few failed attempts. No human touched your account. Here is how it works with most major companies.. Attempt to bill, get declined, remove, charge you late fee, call when past due. If the credit card company did it then you are technically responsable for the late fee. However most companies would credit it back in a heart beat since you did have auto pay. If the rep gave you push back over $5 they were wasting your and their own time. Quote Link to comment Share on other sites More sharing options...
Akula Posted April 18, 2011 Author Report Share Posted April 18, 2011 I called back and got a supervisor who looked into the issue. A human removed my credit card from my auto-pay to "try something". Not sure what, but it broke it and it wasn't authorized by me. They took the late fee back and now I have to wait until June for the autopay to catch back up as they cannot make it work in less than 60 days. On a similar note, my other account (I give VZW like $400/month in business) my son signed one of our phones up for a premium service that charged us $10/month. VZ's default is any jackhole can sign you up for this service (joke a day, ring tones, etc...) and you have to pay for it. If you have Verizon, go online and turn off premium services or call VZ and turn it off. It is ON by default, it is up to you to opt out. Or, sign up your ex's so they get charged the extra $10. Its a fun way to deal with odd behaviors in difficult systems. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted April 18, 2011 Report Share Posted April 18, 2011 Ignore Chris, he stirs the pot with bs then gets defensive will people use facts against him. He's litterally been doing the same shit for years and hasnt learned from it. Oh really? I'll gladly point out facts and personal experiences again of why Verizon is worthless. See I can do that because my next meal isn't depending on a paycheck from them. This post will probably get deleted anyway because you don't agree with it. Quote Link to comment Share on other sites More sharing options...
V8 Beast Posted April 18, 2011 Report Share Posted April 18, 2011 I called back and got a supervisor who looked into the issue. A human removed my credit card from my auto-pay to "try something". Not sure what, but it broke it and it wasn't authorized by me. They took the late fee back and now I have to wait until June for the autopay to catch back up as they cannot make it work in less than 60 days. On a similar note, my other account (I give VZW like $400/month in business) my son signed one of our phones up for a premium service that charged us $10/month. VZ's default is any jackhole can sign you up for this service (joke a day, ring tones, etc...) and you have to pay for it. If you have Verizon, go online and turn off premium services or call VZ and turn it off. It is ON by default, it is up to you to opt out. Or, sign up your ex's so they get charged the extra $10. Its a fun way to deal with odd behaviors in difficult systems. The problem here is you need more education. You were told bs and believed it then you think a random person can sign you up for premium text. You have to give the company permission to change you from the phone. Unless your ex is on the account they can't bill you. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted April 18, 2011 Report Share Posted April 18, 2011 Verizon sucks I'd never speak like that to Brian in person, he is like twice my size Quote Link to comment Share on other sites More sharing options...
V8 Beast Posted April 18, 2011 Report Share Posted April 18, 2011 Oh really? I'll gladly point out facts and personal experiences again of why Verizon is worthless. See I can do that because my next meal isn't depending on a paycheck from them. This post will probably get deleted anyway because you don't agree with it. You are comical at best. You mean to tell me there are 100 million customers and some of them are not happy..omg! Like I said in another thread.. your experience counts but you discredit JD power who say Verizon is the best because its completed by stupid customers. I agree with facts and avoid being a cult like T-Mobile follower like you. Now stop saying your opinion is fact and maybe I'll stop laughing at you. I like Chris, but online he's my wireless nemesis Quote Link to comment Share on other sites More sharing options...
CRed05 Posted April 18, 2011 Report Share Posted April 18, 2011 You are comical at best. You mean to tell me there are 100 million customers and some of them are not happy..omg! Like I said in another thread.. your experience counts but you discredit JD power who say Verizon is the best because its completed by stupid customers. I agree with facts and avoid being a cult like T-Mobile follower like you. Now stop saying your opinion is fact and maybe I'll stop laughing at you. Most people don't know the difference between their ass and their elbow. Someone told them once that they need a cellphone, so they went to Verizon because they are unaware that there are other places that provide cellphone service. You can forget that they even know that there is such a thing as CDMA or GSM, or god forbid they actually shop around and compare price vs service vs options. So they are happy because they don't know any better. It's like the frog in the well, let me be your sea turtle! It's not that everyone would be unhappy with them, they have great benefits and features if you need those things, I just don't think that most people do. Quote Link to comment Share on other sites More sharing options...
Otis Nice Posted April 18, 2011 Report Share Posted April 18, 2011 T Mobile sucks as mucha s their commercials. Not really a preference. Just stirring to sitr. Quote Link to comment Share on other sites More sharing options...
Mr. Jones Posted April 18, 2011 Report Share Posted April 18, 2011 Had verizon for going a decade now. Never had a single customer service issue. Hell they have given me credits without asking for a couple small mistakes they made in the past. Quote Link to comment Share on other sites More sharing options...
Guest Hal Posted April 18, 2011 Report Share Posted April 18, 2011 Brian, stop acting like you're some kind of supervisor person at Verizon. Quote Link to comment Share on other sites More sharing options...
twistedfocus1647545489 Posted April 18, 2011 Report Share Posted April 18, 2011 All I learned from this thread is that if I ever form a band it will be called Wireless Nemesis. Quote Link to comment Share on other sites More sharing options...
V8 Beast Posted April 18, 2011 Report Share Posted April 18, 2011 Most people don't know the difference between their ass and their elbow. Someone told them once that they need a cellphone, so they went to Verizon because they are unaware that there are other places that provide cellphone service. You can forget that they even know that there is such a thing as CDMA or GSM, or god forbid they actually shop around and compare price vs service vs options. So they are happy because they don't know any better. It's like the frog in the well, let me be your sea turtle! It's not that everyone would be unhappy with them, they have great benefits and features if you need those things, I just don't think that most people do. Yeah, but we also don't know what percentage of those people do know the difference. I would have to assume at least 30% now a days. People are a lot smarter than they used to be. Quote Link to comment Share on other sites More sharing options...
CRed05 Posted April 18, 2011 Report Share Posted April 18, 2011 Fact: People are getting smarter, as evident by the increase of Audi's and Android devices being bought.... http://t3.gstatic.com/images?q=tbn:ANd9GcTcRxNZwLZfIgr5R8J3utoBHPyCyvR2ABHOXhV8KvkUiR_9BZGJ Quote Link to comment Share on other sites More sharing options...
V8 Beast Posted April 18, 2011 Report Share Posted April 18, 2011 iPhone rules! Who else can make you start a sentence with a lower case letter Quote Link to comment Share on other sites More sharing options...
Otis Nice Posted April 18, 2011 Report Share Posted April 18, 2011 iPhone rules! Who else can make you start a sentence with a lower case letter i can. Quote Link to comment Share on other sites More sharing options...
Akula Posted April 18, 2011 Author Report Share Posted April 18, 2011 Can anyone give me the NPA/NXX for Columbus Verizon Wireless? I have a selenium script to write and 10,000 things to try.... Quote Link to comment Share on other sites More sharing options...
V8 Beast Posted April 18, 2011 Report Share Posted April 18, 2011 (edited) You would have to wait in line with thousands of other people trying the same thing. I sent you a pm. Edited April 18, 2011 by V8 Beast Quote Link to comment Share on other sites More sharing options...
Akula Posted April 18, 2011 Author Report Share Posted April 18, 2011 I saw the PM, It tells me online when the next payment will autopay. Quote Link to comment Share on other sites More sharing options...
Twistedrx7 Posted April 18, 2011 Report Share Posted April 18, 2011 I've never understood why anyone uses Verizon...unless you live in BFE and they are the only provider. verizon doesnt work in pataskala Quote Link to comment Share on other sites More sharing options...
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