laptop help.

[pontiacfreak142]

The laptop is a toshiba satalite L655.

 

Pretty sure it got a virus and crashed the entire system. The laptop starts up, gets to the windows loading screen, then immediately goes to a start up repair screen. Ive been told that these are supposed to have a system recovery program or something built in, but cant seem to find it/ get anything to work.

 

Any idea's?

[Browning]

copied from another site. guessing since it won't boot all the way you won't be able to grab all your data

 

1. Copy all your files and documents to an external storage device.

2. Shut down the computer.

3. Turn the PC back on and hit the F8 key repeatedly until the Advanced Boot Option Screen appears.

4. Click "Repair Your Computer" if you are not already on it and then press ENTER

5. choose your country and click OK

6. On the "System Recovery Options Screen" click "Restore Application" which is the last option.

7. Follow the on-screen instructions

8. When prompted, click on "Full Factory Recovery"

9. "Next"

10. Click "Yes"

11. you will notice for a while it seems like nothing is happening, give it some time.

12. After some minutes, recovery will complete and you click "Finish"

[Browning]

first I would try to boot into safemode then run malwarebytes and combofix

[Guest Spam]

As soon as you see the toshiba splash screen either hit f11 to boot to the recovery console or f8, then hit repair my computer, then toshiba recovery will be an option. This will wipe the computer clean.

[nurkvinny]

Boot into safe mode with networking.

 

Download avast from CNET.

 

Run the scan and then the boot-time scan.

 

Report back.

[pontiacfreak142]

ill have to try the f11, cause getting this thing into safe mode is not an option

[Browning]

whatever you do avoid avast. It sucks. It was good ~5 or so years ago. Only decent antivirus' are MSE and Avira

[nurkvinny]

whatever you do avoid avast. It sucks. It was good ~5 or so years ago. Only decent antivirus' are MSE and Avira

 

In the past week, I have cleaned 2 laptops with Avast that MSE, AVG, and Norton combined were unable to.

[Browning]

they all can't find everything. Just like there are some that pick up things that avast can't find. Avast is bloated now and just all around not that great anymore.

[pontiacfreak142]

so far its looking like im just going to have to get recovery disks from toshiba and just completely wipe this thing out and start over.

[justinwebb]

you could take the drive out and hook it up in another PC as a slave just to get important files off of

[Mark1647545493]

When that repair/recovery screen comes up follow the prompts until you see the list of options (startup repair, system restore...) the last one should be 'Toshiba Recovery Wizard'. This will re-image your laptop. It will also delete all your personal data.

 

I got this info from my Toshiba A665 laptop.