pontiacfreak142 Posted April 14, 2012 Report Share Posted April 14, 2012 The laptop is a toshiba satalite L655. Pretty sure it got a virus and crashed the entire system. The laptop starts up, gets to the windows loading screen, then immediately goes to a start up repair screen. Ive been told that these are supposed to have a system recovery program or something built in, but cant seem to find it/ get anything to work. Any idea's? Quote Link to comment Share on other sites More sharing options...
Browning Posted April 14, 2012 Report Share Posted April 14, 2012 copied from another site. guessing since it won't boot all the way you won't be able to grab all your data 1. Copy all your files and documents to an external storage device. 2. Shut down the computer. 3. Turn the PC back on and hit the F8 key repeatedly until the Advanced Boot Option Screen appears. 4. Click "Repair Your Computer" if you are not already on it and then press ENTER 5. choose your country and click OK 6. On the "System Recovery Options Screen" click "Restore Application" which is the last option. 7. Follow the on-screen instructions 8. When prompted, click on "Full Factory Recovery" 9. "Next" 10. Click "Yes" 11. you will notice for a while it seems like nothing is happening, give it some time. 12. After some minutes, recovery will complete and you click "Finish" Quote Link to comment Share on other sites More sharing options...
Browning Posted April 14, 2012 Report Share Posted April 14, 2012 first I would try to boot into safemode then run malwarebytes and combofix Quote Link to comment Share on other sites More sharing options...
Guest Spam Posted April 15, 2012 Report Share Posted April 15, 2012 As soon as you see the toshiba splash screen either hit f11 to boot to the recovery console or f8, then hit repair my computer, then toshiba recovery will be an option. This will wipe the computer clean. Quote Link to comment Share on other sites More sharing options...
nurkvinny Posted April 15, 2012 Report Share Posted April 15, 2012 Boot into safe mode with networking. Download avast from CNET. Run the scan and then the boot-time scan. Report back. Quote Link to comment Share on other sites More sharing options...
pontiacfreak142 Posted April 15, 2012 Author Report Share Posted April 15, 2012 ill have to try the f11, cause getting this thing into safe mode is not an option Quote Link to comment Share on other sites More sharing options...
Browning Posted April 15, 2012 Report Share Posted April 15, 2012 whatever you do avoid avast. It sucks. It was good ~5 or so years ago. Only decent antivirus' are MSE and Avira Quote Link to comment Share on other sites More sharing options...
nurkvinny Posted April 15, 2012 Report Share Posted April 15, 2012 whatever you do avoid avast. It sucks. It was good ~5 or so years ago. Only decent antivirus' are MSE and Avira In the past week, I have cleaned 2 laptops with Avast that MSE, AVG, and Norton combined were unable to. Quote Link to comment Share on other sites More sharing options...
Browning Posted April 15, 2012 Report Share Posted April 15, 2012 they all can't find everything. Just like there are some that pick up things that avast can't find. Avast is bloated now and just all around not that great anymore. Quote Link to comment Share on other sites More sharing options...
pontiacfreak142 Posted April 16, 2012 Author Report Share Posted April 16, 2012 so far its looking like im just going to have to get recovery disks from toshiba and just completely wipe this thing out and start over. Quote Link to comment Share on other sites More sharing options...
justinwebb Posted April 16, 2012 Report Share Posted April 16, 2012 you could take the drive out and hook it up in another PC as a slave just to get important files off of Quote Link to comment Share on other sites More sharing options...
Mark1647545493 Posted April 16, 2012 Report Share Posted April 16, 2012 When that repair/recovery screen comes up follow the prompts until you see the list of options (startup repair, system restore...) the last one should be 'Toshiba Recovery Wizard'. This will re-image your laptop. It will also delete all your personal data. I got this info from my Toshiba A665 laptop. Quote Link to comment Share on other sites More sharing options...
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