Mensan Posted July 16, 2012 Report Share Posted July 16, 2012 This is an ACTUAL CONVERSATION I just had with someone who works in MY COMPANY'S IT department: - 'Hello this is IT support' http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5572 - 'Hi, my VPN password expired, can you help?' - 'Of course, here is the Citrix website where you can change it' - 'But I need to be ON the VPN to do that, and I can't log into the VPN' - 'No problem I can change your password. I've sent your new password to your email on file.' - '...wait, I can't access that email unless I'm on the VPN...' - 'Yes sir, will there be anything else?' - 'Yes, there will. How can I complete the work that I need to do now?' - 'Call this number and someone will help you' http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5584 - 'But that's the number I called you on...YOU are supposed to help me.' - 'OK sir I have created a ticket for you. Here is your reference number, someone will call you in approximately five hours. Maybe.' Quote Link to comment Share on other sites More sharing options...
Mallard Posted July 16, 2012 Report Share Posted July 16, 2012 I have had the same experience. Quote Link to comment Share on other sites More sharing options...
jeffro Posted July 16, 2012 Report Share Posted July 16, 2012 Call me, maybe. Kidding aside, It doesnt sound like the person is of a foreign nationality based on his English. Probably just some lazy fuck who doesn't give a shit. Quote Link to comment Share on other sites More sharing options...
Rally Pat Posted July 16, 2012 Report Share Posted July 16, 2012 When I worked for Nationwide, this was something I hated dealing with, except it was reversed. People from out of the country would call us for support, and you can't understand a word they are saying. Very glad I don't have to deal with that anymore. Quote Link to comment Share on other sites More sharing options...
EssFo Posted July 16, 2012 Report Share Posted July 16, 2012 Sounds like your company needs to setup your Citrix environment correctly. Who uses VPN anymore? Quote Link to comment Share on other sites More sharing options...
LJ Posted July 16, 2012 Report Share Posted July 16, 2012 A friend of mine took off work for my wedding last year, he was supposed to work from home on Thurs and Friday and he couldn't get logged in, so he called IT. They said they would have someone call him (this was Thursday around 9am), they called him back Saturday night at 10pm :gabe: Quote Link to comment Share on other sites More sharing options...
87GT Posted July 16, 2012 Report Share Posted July 16, 2012 Fucking time zone ownd. Quote Link to comment Share on other sites More sharing options...
BIGGU Posted July 16, 2012 Report Share Posted July 16, 2012 In house IT FTW. fuck outsourced IT services. Quote Link to comment Share on other sites More sharing options...
pontiacfreak142 Posted July 16, 2012 Report Share Posted July 16, 2012 i cant stand calling places like that anymore. out of the last 5 times ive had to get ahold of an IT department, maybe 1 of them could actually help me without me having to talk to 3 different people. Quote Link to comment Share on other sites More sharing options...
kshymkiw83 Posted July 16, 2012 Report Share Posted July 16, 2012 Sounds like your company needs to setup your Citrix environment correctly. Who uses VPN anymore? Almost everyone still uses VPN. Most people are switching to SSL VPN though, instead of doing the traditional Client Based VPN model. Quote Link to comment Share on other sites More sharing options...
Mensan Posted July 16, 2012 Author Report Share Posted July 16, 2012 In house IT FTW. fuck outsourced IT services. We are a worldwide company. Technically, I'm the outsourced labor. Quote Link to comment Share on other sites More sharing options...
EssFo Posted July 16, 2012 Report Share Posted July 16, 2012 Almost everyone still uses VPN. Most people are switching to SSL VPN though, instead of doing the traditional Client Based VPN model. We use SSL, but only as an absolute last resort. Mensan, you're at world wide company that doesn't have an account self service option? Quote Link to comment Share on other sites More sharing options...
Mensan Posted July 16, 2012 Author Report Share Posted July 16, 2012 We use SSL, but only as an absolute last resort. Mensan, you're at world wide company that doesn't have an account self service option? Of course we do! Of course, I would need to be logged into the VPN to access it. Not only is this a worldwide company, we are a HUGE worldwide company. ~150K employees. We are still using Lotus Notes. http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5565 Quote Link to comment Share on other sites More sharing options...
Nate1647545505 Posted July 16, 2012 Report Share Posted July 16, 2012 Of course we do! Of course, I would need to be logged into the VPN to access it. Not only is this a worldwide company, we are a HUGE worldwide company. ~150K employees. We are still using Lotus Notes. http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5565 Lotus products are the ultimate :gabe: Quote Link to comment Share on other sites More sharing options...
Mowgli1647545497 Posted July 16, 2012 Report Share Posted July 16, 2012 Way to go Romney! Quote Link to comment Share on other sites More sharing options...
KennyFKINPowerz Posted July 16, 2012 Report Share Posted July 16, 2012 Almost everyone still uses VPN. Most people are switching to SSL VPN though, instead of doing the traditional Client Based VPN model. I was just about to say the same thing. I do a lot of consulting work and its mainly with large companies. Everyone still uses VPN. SSL is getting more popular by the day but VPN is not going anywhere for a while. Quote Link to comment Share on other sites More sharing options...
87GT Posted July 16, 2012 Report Share Posted July 16, 2012 Lotus Notes does XYZ. Y U NO WORKY? WORKING AS DESIGNED LEMMING! Have a nice day. Quote Link to comment Share on other sites More sharing options...
EssFo Posted July 16, 2012 Report Share Posted July 16, 2012 Of course we do! Of course, I would need to be logged into the VPN to access it. Not only is this a worldwide company, we are a HUGE worldwide company. ~150K employees. We are still using Lotus Notes. http://www.columbusracing.com/forums/picture.php?albumid=695&pictureid=5565 Lotus :dumb: I'm the Exchange admin for my company. It's hard enough to move from one version of Exchange to another. I can only imagine doing it from Notes to Exchange with that many people. Quote Link to comment Share on other sites More sharing options...
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