Business Analyst III - Retail Claims - Consumer Banking - Columbus, OH-150012935

[Twistedrx7]

Retail Claims provides excellent customer service by assisting customers with fraudulent transactions and merchant disputes on Debit Card, ATM, POS, ACH, Checks and wires and resolves claims for payment or denial according to state and federally regulated guidelines. The environment promotes teamwork, individual initiative, optimal customer service, minimal customer inconvenience and adheres to Regulation E and the Uniform Commercial Code (UCC) requirements.

 

 

 

The Business Analyst III will play an integral role in business analysis, change management, risk management, and information management for Retail Claims. This includes but is not limited to:

 

1. Have direct management responsibility of 7-10 exempt employees

 

2. Collect and analyze complex data for reporting and/or performance (trend) analysis

 

3. Maintain all UDBA, User Tools, and Business Systems / Tables

 

4. Manage and control changes (process improvements, technology related change activities, etc.)

 

5. Prepare a broad variety of reports and provides data and management information for clients, internal and/or external audiences

 

6. Participate in high level business initiatives and assist with all levels of metric reporting

 

7. Prepare and evaluation financial business plans, budget projects, variance review and profit improvement plans

 

8. Review and/or change established policies, maintain issues log and manage report delivery

 

9. Develop business requirements and help oversee implementation activities

 

 

Qualifications

 

1. Exceptional interpersonal and communication skills (both written and verbal) with the ability to build relationships with various teams across lines of business and communicate at a senior management level

 

2. Knowledge of SQL and database servers, ASP.NET, C#, and SAS is required

 

3. Knowledge of JP Morgan Chase ITSM Change Management process is required

 

4. Data mining skills including Power Point, Excel, Word, Access, Visio

 

5. Strong process and analytical skills with the ability to manage various initiatives in a deadline driven, regulatory environment

 

6. Demonstrated proficiency in driving change and leading process improvements that deliver significant value

 

7. Exceptional ability to collect, analyze and interpret qualitative and quantitative data

 

8. Understanding of risks and controls and ability to identify and articulate potential process improvements

 

9. High proficiency in problem solving, negotiation skills, and strategic management

 

10. Understanding of the debit card industry, Regulation E, and applicable parts of the Uniform Commercial Code (UCC) and related Chase policies and procedures as they pertain to resolving fraud transactions and merchant disputes a plus

 

11. Knowledge of Visa/MasterCard regulations and dispute processing guidelines a plus

 

12. BS/BA degree preferred (or equivalent experience)

 

13. 7 - 10 years operations and managerial experience

[Twistedrx7]

We have two spots open for this position located locally in Columbus at the Polaris building.