JonS Posted July 15, 2010 Report Share Posted July 15, 2010 The IT Support Desk position will post to the OSU Career Site (https://jobsatosu.com) this Saturday. The job requisition number is 351947. If you know of anyone interested in this opportunity, they will need to apply through the OSU Career Site and search using the requisition number or by listing all Information Technology jobs.Below is a summary of the job description:Detailed Job Description:Manages the Association's IT Support Services by: managing and maintaining IT Support Desk; Interacting with Association staff and external constituent groups/customers to gather and document data and requirements; creating and maintaining open dialogue between IT and it's constituent groups/customers; developing/maintaining documentation on processes; managing and prioritizing the information and work flow related to IT support requests to ensure appropriate response and follow-up; and developing and providing individual/group instruction on the use of internal workstations, networks, and computer applications.Acts as a backup/co-administrator to Systems and Network Engineer assisting with maintenance and support of Association systems and services.Operates at the position level with a high degree of independence, decision making capabilities, judgement, consistency, discretion and fiscal responsibility; at the department level, operates with a moderate degree of capability in these areas.In accordance with the Disaster Preparedness and University State of emergency Policy 6.17 this position has been designated as a standby position.Experience:REQUIRED: Customer Service Experience; flexibility (inc. evening & evening work); Goal setting & evaluation; Help/support Desk Experience; Judgement skills; Windows Operating Systems/other Windows Software; Microsoft Office 2007+'DESIRED: ITIL standards experience; Database theory & fundamentals; Supervisory experience; experience managing a support desk to include customer service; Experience with Windows Server 2003/2008; Experience with Microsoft Services including: Exchange 2007, Sharepoint 2007, Active Directory, and SQL Server; Experience with Cisco Networking Equipment Quote Link to comment Share on other sites More sharing options...
Strictly Street Posted July 15, 2010 Report Share Posted July 15, 2010 Giving your OR peeps a heads up on this is very cool. Bump for the cause! Quote Link to comment Share on other sites More sharing options...
|SnOmAn| Posted July 15, 2010 Report Share Posted July 15, 2010 I should apply. I'm sure it pays more than where I'm at and that is what I do, I run the IT Help Desk.... Quote Link to comment Share on other sites More sharing options...
bacchus Posted July 15, 2010 Report Share Posted July 15, 2010 OhioHealth has an open req for the Helpdesk Manager, too. Very strange. We (OhioHealth) are looking for some Tier III Desktop folks as well. Quote Link to comment Share on other sites More sharing options...
RVTPilot Posted July 15, 2010 Report Share Posted July 15, 2010 If I was in C-bus, I'd bid big time. Done all that for a few years where I am, but someone else held the supervisor title and took the money home. Quote Link to comment Share on other sites More sharing options...
Casper Posted July 15, 2010 Report Share Posted July 15, 2010 Any idea what the pay range is. I may know a few people who'd be interested in applying. Quote Link to comment Share on other sites More sharing options...
r1crusher Posted July 15, 2010 Report Share Posted July 15, 2010 If I was in C-bus, I'd bid big time. Done all that for a few years where I am, but someone else held the supervisor title and took the money home.ONE WORD.....TELECOMMUTE, YOU DORK!!!Everything is subject to negotiation, just work it out to be onsite 2 days one week and 3 days the following and alternate those weeks. Then telecommute the other days. Quote Link to comment Share on other sites More sharing options...
|SnOmAn| Posted July 15, 2010 Report Share Posted July 15, 2010 (edited) ....but someone else held the supervisor title and took the money home.*Ding Ding Ding* That's pretty much what happens here. I have come up with ideas, and moved the Help Desk from a work study student to a full time, 3 person department and do they thank me, nope. Instead, they have a guy over me that has no clue what he is doing, and when it fails, I get the blame not him. Funny how that works. He gets the money, I get the complaints and crap pay... Edited July 15, 2010 by |SnOmAn| Quote Link to comment Share on other sites More sharing options...
gen3flygirl Posted July 15, 2010 Report Share Posted July 15, 2010 I work for OSU right now... pretty good benefits, if your in school or looking to take classes it is 10 FREE credit hours a quarter Quote Link to comment Share on other sites More sharing options...
Cdubyah Posted July 15, 2010 Report Share Posted July 15, 2010 (edited) How long does it normally take to get a call back or reject letter?I have already applied for several IT positions, but haven't heard much. Other than they have been referred.update:I just received a call for an interview no more then 10 minutes after I posted this.Someone here pull some strings? Edited July 15, 2010 by Cdubyah Quote Link to comment Share on other sites More sharing options...
walther_gsp Posted July 15, 2010 Report Share Posted July 15, 2010 How long does it normally take to get a call back or reject letter?I have already applied for several IT positions, but haven't heard much. Other than they have been referred.update:I just received a call for an interview no more then 10 minutes after I posted this.Someone here pull some strings?Let me know who the interview is with. I might still know a few people in that department with whom I could put in a good word. Quote Link to comment Share on other sites More sharing options...
Cdubyah Posted August 10, 2010 Report Share Posted August 10, 2010 So, I'm hoping this works again, as last time I posted I received a phone call. It will be two weeks tomorrow from my last interview.Still keeping my fingers crossed for this one. Quote Link to comment Share on other sites More sharing options...
Casper Posted August 10, 2010 Report Share Posted August 10, 2010 Fingers crossed for ya too! Quote Link to comment Share on other sites More sharing options...
RVTPilot Posted August 10, 2010 Report Share Posted August 10, 2010 Best of luck, mang! Quote Link to comment Share on other sites More sharing options...
Cdubyah Posted August 17, 2010 Report Share Posted August 17, 2010 Got the reject letter yesterday. Time to start looking again. Quote Link to comment Share on other sites More sharing options...
Casper Posted August 17, 2010 Report Share Posted August 17, 2010 That suuuuuuuucks. Sorry to hear man. Quote Link to comment Share on other sites More sharing options...
Cdubyah Posted August 17, 2010 Report Share Posted August 17, 2010 Oh well, no need to fret over it really. Just gotta keep looking. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.