Customer Service Manager position

[M.Conley]

Located in Canton, Ohio

Supervises the activities of staff.

Develop & Schedule ongoing training programs for both product knowledge and system training.

Provides direction and guidance in work assignments.

Provides timely coaching and feedback to staff.

Ensures work assignments are completed accurately, efficiently and timely.

Ensures individual and team benchmarks are achieved.

Responsible for hiring, coaching, conducting performance appraisals and discipline of staff.

Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.

Resolves complaints by identifying problems and coordinating appropriate corrective action.

Performs quality control checks on staff. Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.

Develops corrective action to resolve deficiencies and/or improve results.

Fluent in Microsoft Office

Performs other related duties as directed by supervisor.

If interested please send

resume and salary

requirements to :

employment@mconley.com

Edited January 25, 2011 by M.Conley