LeNko Posted April 4, 2011 Report Share Posted April 4, 2011 was lookin for thoughts towards customer service or repairs..bought a new HD motorsports package with the suction cup option.(craigslist) Tried it a few times on a snowboard trip.. great camera.. got some really good footage. well yesterday a trip to Iron pony gave me a "great" idea on putting the suction cup on a helmet(display model)...got home, did some prep work on the helmet, cleaned, claybar, alcohol cleaner... mount goes on solid, swung the helmet by the camera for a test.. nothing moved. it was solid as can be like the dude at IP said it would be... 9 minutes 23 seconds into the ride.. camera got bored and hit the road... literally! waterproof case sadly doesnt mean concrete safe haha.scratched the lens bigger than shit so pics arent all that smooth. surprisingly the camera still works great. now im not blaming anyone but myself for the mishap, id really just like to get the lens replaced and have no clue if possible.. an email has been sent to gopro(only form of customer service?? really), waiting to hear back.has anyone had experience with the camera and or repairs? Quote Link to comment Share on other sites More sharing options...
Earache Posted April 4, 2011 Report Share Posted April 4, 2011 Was the lens on the camera itself damaged or just the lens on the clear case?If just the case, they sell a replacement lens for cheap. Simple bolt on. Quote Link to comment Share on other sites More sharing options...
LeNko Posted April 4, 2011 Author Report Share Posted April 4, 2011 i wish.. the black clip that holds the waterproof case shut didnt appreciate the ride and was never found. so the camera took a pretty good tumble out side of the case. camera lens is scratched... Quote Link to comment Share on other sites More sharing options...
Earache Posted April 4, 2011 Report Share Posted April 4, 2011 Figures.I've never used them for any service work, but if it was cheap enough to do so, I'd try it out.My guess is that their "repair" would be en entirely new camera. Their cost on these things has got to be very low - like $25 or so. There just isn't anything to them. Quote Link to comment Share on other sites More sharing options...
jagr Posted April 4, 2011 Report Share Posted April 4, 2011 Lens replacement kit. $20. http://gopro.com/camera-accessories/lens-replacement-kit/ Quote Link to comment Share on other sites More sharing options...
ohdaho Posted April 4, 2011 Report Share Posted April 4, 2011 I thought their CS was great. My camera was still in warranty so I can't comment on price but I always heard back from them same day. Aren't they based out of CA, if so keep in mind the time diff so responses can lag. Quote Link to comment Share on other sites More sharing options...
LeNko Posted April 4, 2011 Author Report Share Posted April 4, 2011 Jagr that's the replacement lens for the protective case.. I need the lens in the camera replaced Quote Link to comment Share on other sites More sharing options...
LeNko Posted April 4, 2011 Author Report Share Posted April 4, 2011 Ohdaho thanks for the input.. Happy to hear good reports! Quote Link to comment Share on other sites More sharing options...
jagr Posted April 4, 2011 Report Share Posted April 4, 2011 Oh yeah. Duh. Quote Link to comment Share on other sites More sharing options...
ducati guy Posted April 4, 2011 Report Share Posted April 4, 2011 Same thing happened to me...well kinda, only my mount came off my bike while at the track. I sent go pro an email, and they requested pics of the damage. I sent them pics, next thing you know, they replied back with a 40% off coupon code towards a new camera and a coupon code for a free accessory : ) Quote Link to comment Share on other sites More sharing options...
SWing'R Posted April 5, 2011 Report Share Posted April 5, 2011 I don't use a suction cup mount on anything without a backup lanyard of some sort,I don't trust suction cup mounts, my gps constantly falls off my windshield Quote Link to comment Share on other sites More sharing options...
ponyjr Posted April 5, 2011 Report Share Posted April 5, 2011 I've had great customer service from gopro as well, very good company to deal with. Quote Link to comment Share on other sites More sharing options...
LeNko Posted April 5, 2011 Author Report Share Posted April 5, 2011 I don't use a suction cup mount on anything without a backup lanyard of some sort' date='I don't trust suction cup mounts, my gps constantly falls off my windshield [/quote']yeah lesson learned!! ive been lookin at lanyard ideas all day lol Quote Link to comment Share on other sites More sharing options...
SWing'R Posted April 5, 2011 Report Share Posted April 5, 2011 yeah lesson learned!! ive been lookin at lanyard ideas all day lolSeems thats the most common way to learn leasons . I made my own for my gps. Just a piece of black-coated string from the craft store, cut it about 12" long, made a loop on each end, then I pull it thru the loop and wrap around the mirror and wrap the other end around the gps mount, works like a champ. Now when the suction cup decides to let go my gps doesn't end up sliding across the dash, it just dangles from the mirror. Quote Link to comment Share on other sites More sharing options...
LeNko Posted April 6, 2011 Author Report Share Posted April 6, 2011 3 days later and still no reply from Gopro... Quote Link to comment Share on other sites More sharing options...
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