Looking for some perspectives on what to do.
Facts:
--Approximately 30 days ago I was pulling out of the garage when the tire pressure monitoring system gave me a warning. I was thinking maybe the cool temperatures had dropped the air pressures and just needed to maybe add a few lbs of pressure, so I stopped at the nearest air stop and began to check pressures. While checking pressures I found a screw in the right rear tire, didn't seem to be leaking a alot of air so I put a few lbs in the tire and continued on my way to work downtown.
--Since it was a Thurs and I was heading out of town the next day, I did a quick search of tire dealers in the DT area and found a national chain which was within walking distance. So I called up, told them the situation and they said drop it on by and we can fix it by early afternoon.
--Dropped off the car at the tire shop and walked back to work. The shop called back early afternoon to let me know my tire was done, so I walked back over, paid the $48 bux for the repair and went on my merry way. However, when I got it back to the parking garage I noticed there was a big quarter sized chunk out of the rim which had been worked on. I quickly called up the shop and told them what happened. The manager quickly apologized and said they would repair the wheel, just drop it back off the next week.
--Early next week, I drop off the car in the morning and the mgr tells me they will take the wheel off and have it repaired by 5pm that day. So I go off to work and come back at 5pm where the mgr promptly tells me that he is not happy with the work the company did on the wheel. They wheel repair shop created a flat spot that made the repair even more obvious and no where near the quality of a wheel that has less than 8000 miles on it. The mgr of the shop says drop it back off and I will take it back to the wheel repair shop.
--So my schedule permitting I drop off the car a week later to repeat the process. Going back at 5pm that day the repair was not up to standard as now there was a flat spot in the lip of the wheel. The mgr was again apologetic and said he would talk to his regional mgr to figure out the next steps, which eluded to the fact it would more than likely be a new wheel.
--The shop mgr calls me back the next day and says he spoke with his regional manager and the next course of action was that the wheel company would need the wheel for TWO days to completely refinish the entire wheel to make it right. The shop mgr told me they would get a rental for the two days so they could get the wheel to the repair shop. At this point I am EXTREMELY frustrated and told the mgr that I would need to figure out my options because I was not a fan of leaving my car in someone else's hands for any period of time.
--So a week goes by and I call the tire shop mgr. back and tell him I will bring my winter tires by to have them put on for the two day repair. So I drop the car of on Tues and they put the winter tires on and quickly call me back to let me know. When picking up my car the mgr says it should be no later than Wed. or Thurs at the latest.
--Not receiving a call by Thurs afternoon (5pm) I call the mgr to get a check on the status. His reply was that the wheel would be ready on Friday.
--So on Friday, I call and get the asst. mgr (mgr was off that day), the asst. mgr calls the wheel repair facility and tells me they are baking the paint and they are not open on Saturday to pick it up so the wheel will be ready on Monday. By this point I am pissed, because I am using my winter set up for a supposed two day repair and now I won't have my car in shape for the weekend.
--So today I called first thing in the morning clearly venting my frustration with what had taken place with the mgr. At this point he told me the wheel would be ready by the end of the day and he would give me a call around 4pm. Mgr called and I stopped by to get my wheel. However upon inspection the wheel had significant overspray, tiny air bubbles in the paint, and still had a flat spot. I was LIVID by this point and wanted a resolution! The mgr quickly called his regional mgr who said he would be down there tomorrow to inspect the wheel. So I leave empty handed again.
At this point what should I expect? I have taken the car to the shop three times now, four times if you include the original repair. This last time, I passed on the rental car for what I thought was a two day repair which has now been a week. At this point I see 3 options, 1) I'm screwed 2) new wheel $550 3) wheel goes back for more repairs. Sorry for the long post, just looking for some advice.