FALSE. A delay in calling the premise only delays calling the premise, it doesn't prevent a false alarm. A phone call has nothing to do with a false alarm. If they call and you answer with the correct passcode, all is fine, there is no false alarm. This is the whole reason for calling in the first place, to determine the situation, to delay the call is just stupid. And you pay them for this service?? That is the reason right there you don't want to use them! No answer at the premise = call to police, from any other alarm company that is . What the hell is the point in calling me at work if my alarm is going off at home, send the police to check it out then call me. That is standard operating protocol for central station monitoring, its surprising ADT stays in business with SOP's like that. Just curious, what are the protocols for some of you other guys out here with central station monitoring that don't have ADT, let's see how ADT compares...