well its been a stressfull few weeks dealing with this issue.
But by god persistance wins.
After 3 VERY lengthy phone calls to LG, I got to the RIGHT person. My washer is 3.5 years old. I was not about to pay 600$ for my $1000 washer that is still basicly brand new in the grand scheme of appliances.
Finally someone agreed with me.
I got the whole damn thing fixed for FREE.
Capitol City Appliance repair (which for some reason has terrible reviews but are the only LG certified repair people in Cbus) have been awesome as well. They were the ones who told me to call LG and see if i could get them to replace it.
Parts were ordered right before we went to limerock and we were scheduled for repair on Tuesday.
They got the parts and installed them, but then the tech came out with a part in his hand and a sad face.....
"Ma'am, i have to order you a new motor. Sometimes when the bearings go, water gets through and messes with the motor"
My face fell..
" Are you fucking serious?"
"yes, but DONT WORRY ITS COVERED!!"
:fuckyeah:
Anyways.. I have been working over the phone with Terry at Capitol City Appliance and she bribed one of the techs to come back to the shop to pick up my new motor this afternoon and is bringing it over to install it.
Normally parts that are delivered in teh afternoon wont be installed till the next day (for me that would been ONE MORE WEEKEND without a washer) So she asked her boss if she could ask one of the techs to come back and get he parts and put them in for me.
If you need appliance repair, give them a chance, despite the stupid reviews- the tech has seemed nice and knowledgeable and professional, Customer Service wise, if you need help, talk to Terry, the other girls seemed nice, but didnt really seem to care what my situation was, though were polite.
I cant believe how happy i will be to hvae a washer again..
One Month without a washing machine has been a severe annoyance, fortunately my neighbor is amazing and let me use hers the whole time.