ok let me clear this up for you.
the big corprate stores are better for techincal services and complaining. as an "indapendent store" or retail store we work better deals, and we can do everything except the tech portion of your buissness. plus we are much nicer, and we are by far best in customer service. we dont think of you as a problem or a number, but more of a person. come to one of our stores and feel the difference between an retailer and a corprate. you will be amazed.