Ok let's get something clear here people. It's not the price of the part. For crying out loud I just bought a $15k bike. The issue is the principle. If I sell you something I better know what I am selling you. And if I feed you all the bullshit about how I take care of my customers after the sale too, then I better man up and stand behind my words. Really gets me worked up when someone tries to piss on my leg. Quite simple in my books - you have every right to be an asshole, but then, be prepared to get shit smeared all over you!