that reminds me of some dialogue i a customer, myself, and my co worker shared one time.
me "so, thatll be 50 bucks."
customer "i thought it was free?"
me " it is, after you send in this rebate."
customer "thats not fair!"
me " sir, i explained this to you earlier. if youre unhappy, we have ways of making you, er, "more comfortable"'
customer, looking at my coworker "erm, whats he means, "more comfortable"? i dont think im asking much. corporate would do it.
my coworker "no sir, you arent. but corporate doesnt tear peoples arms off to make them "more comfortable". in fact, i suggest a new tactic. let the wookie win."
purely in jest, mind you. we had a good laugh, and the customer was significantly "happier" with his deal. got his mail in rebate in record time, as well.