that reminds me of some dialogue i a customer, myself, and my co worker shared one time.     
me "so, thatll be 50 bucks."   
customer "i thought it was free?"   
me " it is, after you send in this rebate."   
customer "thats not fair!"   
me " sir, i explained this to you earlier.  if youre unhappy, we have ways of making you, er, "more comfortable"'   
customer, looking at my coworker "erm, whats he means, "more comfortable"?  i dont think im asking much.  corporate would do it.   
my coworker "no sir, you arent.  but corporate doesnt tear peoples arms off to make them "more comfortable".  in fact, i suggest a new tactic.  let the wookie win."   
purely in jest, mind you.  we had a good laugh, and the customer was significantly "happier" with his deal.  got his mail in rebate in record time, as well.