I think we cater too much to people that don't speak English.so why put in the effort.I also run into the people who want a discount on everything but I think it's because that's what they grew up with,haggle on every price.I sell parts for a living and had a kid call in pricing out parts for a ML320.He kept saying is that your best price.I finally said here is the price,the first and only price I quoted,would you like the parts or not.He then handed the phone to his Dad who started the same thing over again.He was teaching his Son how to do it.I felt like hanging up on them.