Same as 'm handling problem kids here at the youth camp I'm working. Stand up, speak out, be stern, demand respect.
Haven't had one kid all week do anything but sit and listen to what I had to say...and believe me, kids try to act hard but they're all terrified.
Ms. Klein was an easy target. She was overwhelmed and didn't know how to react. This happened to our camp coordinator a couple years back. When I went into the dorm where a male teen told her to shut up and get out his, and the others, attitudes changed right quick and in a hurry.
Kids are kids. They aren't hardened criminals. These kids haven't fought in any wars. All they know is what they see on 16 & Pregnant and Jersey Shore. Bull crap. Unrealistic situations. Stand up to them and more often than not that will be plenty.