here is our internal job posting info
Description
Remote software Installation of multi user tasks (includes: setup, configuration, troubleshooting and upgrades to any individual components)
· Responsible to Maintain , Develop and support the SMS Desktop Environment
· Intermediate knowledge of SMS report development
· Responsible for adherence to all production PSP processes
· Responsible for developing and maturing the automation infrastructure to Top Quartile Standards
· Responsible for application packaging and maturing the packaging process.
· Responsible for the support and development of Softricity
· Intermediate knowledge of the following software or its equivalent. Also includes installation and support for these products (includes: setup, configuration, troubleshooting and upgrades). This list is not all inclusive and only represents the most common packages/software.
· Terminal Emulation programs (i.e. Extra!, Client Access, E3 GUI (Graphical User Interface), etc.)
· Microsoft Project
· Microsoft VISIO
· Softricity
· McAfee Antivirus
· Remote Access software (i.e. Virtual Private Networking)
· Flex net admin studio, SMS installer, Wise packaging utilities, and Setup Factory.
· Maintain SLP (Service Level Partnerships) with business units
· Intermediate knowledge of networking concepts (i.e. TCP/IP (Transmission Control Protocol/Internet Protocol), DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name Service))
· Perform administrative functions related to support and project activities.
· Initiate support activities related to areas of responsibility.
· Prepare and communicate status, issues, and opportunities to management.
· Manage minor problems and issues related to automation systems.
· Escalates larger problems and issues to management for timely resolution.
· Manages or independently implements small to medium size technology projects.
· Able to escalate issues with vendors and external organizations.
· Analyze software/hardware performance issues and isolate bottleneck areas.
· Evaluate new hardware/software.
Qualifications
Bachelor's degree from accredited four-year university or college; or equivalent coursework and job experience
Five or more years experience in desktop support, supporting PC software and hardware in a PC/LAN environment
Excellent customer service and communication skills
Ability to communicate with customers, in non-technical terms, to resolve conflicts
Ability to coordinate responsibilities between team members
Ability to handle some project work