I'm sorry you got dicked around, the regional manager is a sepereate person and isnt the manager at that store. we had an issue with an rx-8 just last week, we scuffed his wheels, and sent em out to wheel medic cost us 200 bucks for 4 wheels, but we took care of it. please dont reflect badly upon the company as a whole. pm me directly for the regional manager's name and number so you can be taken care of.