this post is not going to be about how great their food is (even though it is awesome), but the service i recieved at the new blacklick location a few nights ago.
saturday night, 7:40, i ordered a pizza. nothing difficult, a large 1/2 pep 1/2 cheese. im told 15-20 min. fine. watch the ball game for a few then head over. get there about 7:50, so i know im a few minutes early. pay for the pizza and start watching the tv
well, people are coming in, ordering, and getting their stuff before me...wtf? so this is about 8. the manager saw i was still waiting, comes to check. goes back, for some reason, nothing has happened. finally, after coming out and telling me theyre working on it quite a few times, at 8:30, he tells me its coming out, and because of the ridiculous delay, theyre going to give me the meal for free. fair enough. he gave me my money back, i went home to eat dinner, watch the game. no hard feelings, didnt think anything about it. wasn't even mad.
well today, i check the mail, and notice something from flyers. the GM sent me a letter again apologizing about the delay, and sent a 25$ gift certificate.
now in my mind, i thought everything was fine saturday night after i left, and would probably be back this week. this just shows they went above and beyond any business that ive ever gotten crappy service from before
for this, they deserve to get a mention