And its not my wife, its the actual machine. We have one that has the wax motor driven door release for the soap. However when its done running, theres always powdered soap left in the dispenser. The door is always open so I know thats working. Nothing is blocking it and I think the rubber that seals the soap door is not sealing and water is bypassing it, clumping the soap so when its time to come out, its already too clumpy to budge. Anyone have any insight on these?