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Can someone come over and tell me if my balls smell. I cant bend over to find out.

Couldnt you do a tankless cheaper than that plus the tax rebate this year is a few hundred I think. Oh and I passed your name onto a few guys AJ. Noone has any work right now but maybe spring.

You ever need anything you know just call.

You didnt get want you wanted right that very second and you chose to weigh your options. You very well could have just said f it I am not going to school there but after weighing your options either consciously(sp) or not you decided it was no big deal to wait. I dont work at a customer service center because thats not the kind of work I like. Like most I do what I am good at and what I like to do. I can only assume that the people who do work in these centers like dealing with the drama that may come with that type of work, as I accept the risks and issues that come with my type of work. Its unfortunate that a person has to deal with others attitudes but in that type of work, they are an extension of the business. They are in the dept to handle/fix problems. That comes with certain expectations on how you'llbe treated or the people you deal with. And again I dont treat anyone poorly. At least not in the beginning, but the time I stop being nice is long after I have been stopped being nice to. I have to go meet ramsey. I will be gone for a an hr.

I dont care if the customer service rep wants to help me, likes my attitude, thinks that I am a jerk, or whatever. I pay them to work for me. Thats what a company does who I choose to spend my money with.

I apologize in thinking it was you who made the asshole comment. It was just Brian and well it was just Brian............

And in your example there wasnt a problem and I would have handled it in the same manner in which you did. Now lets say they took your money, refused to return your calls, and denied you the right to go there. Would you still have handled it the same way? Thats what I am saying. I dont talk to every cs rep as though I am cock of the walk but when it comes down to it in the end I will prevail. From my personal experience most cs people want to do the least anmount possible to make you happy and move on to the next call. In reality they should do whatever they can to satisfy your problem. Its hard to say my way doesnt go when I am telling the results always speak for themselves.

Who was the asshole comment in regards to? Your not understanding me. When I am the customer, I am in charge and my way goes. When I am in big business as THE CUSTOMER the roles are reversed. When MY CUSTOMER has a problem I am on the other side of the table. The context of the conversation is that I handle myself my way when I am in the role of the customer. You know the customer is always right lol. Yes, business is different and the way you handle yourself is different if you are the business or the consumer and vice versa. I dont deal with people of a $100m company. I usually meet with people who have the same last name as that on the building. We hash million dollar deals (or at least did) over lunch and a handshake. I guess I worked for a company once that made billions a year, but I wouldnt try to take credit for every billion of that because I was associated with the company. I helped bring in a small fraction of that but I guess since I was an employee........ I am not trying to turn this into a debate. I think we are even agreeing on these points. One thing I havent heard you say is how you behave on the phone with a cs from a company who has just ripped yoyu off and refuses to fix the problem. Because i assume that you would do the exact thing I would do and not be as polite as you typically would or nearly as polite if you were talking to your customer. Were on the same page.

I have owned 2 business for many years before I sold each of them off after building them up. I have been in customer service in one way or another my entire adult life. I have had meetings with the owners of millions and millions of dollar companies and that doesnt mean board members but actual owner. I have always been the very best at whatever job I have had with exception to one whereas I was so new I couldnt have compared to guys who were strongern in that field than I. However as soon as I seen the lack of customer service skills that were provided our customer I left immediately on principle. I have always provided the highest level of customer service to my customers. And like I said this may have beed dictated based on price of service or other factors but I have never had a customer who wasnt very happy with my service at any of my jobs. This is just a difference in opinions not a huge debate. Nor a reason to try to demean someone by calling names. Where is the point in that?

I will never understand how a difference in opinion makes you an "asshole" in someones eyes.

I expect paul and others who have done cs to have a differnt opinion than mine and if I ever had, I would to. But the fact remains is that live person or not, they are the business. I would have to think that you realize this coming into it and know that when someone is an asshat that they are in general referring to the business as awhole not a personal attack. And for the record, noone ever said I had to be rude to get what I want. Very rare is it that is the case.

A computer answering a phone is something trying to help you. A person doing it is someone trying to earn a paycheck. 30 years ago when values were different, this may have not been the case, and no I dont believe every cs person or business is this way but majority rules. I have never met a cs person who didnt hate their jobs and hate the people they dealt with. If I deal with a cs person then I am not getting what I payed for. I dont threaten to kill them or anything but why would i want to talk to someone only to have them say 15mins into a conversation "I need to get my supervisor" because they cant figure something out. My time is money and anytime I spend on the phone with them is more money I am paying when theres already a problem. That doesnt make sense. I am a business man the same as the companies. Being firm in your beliefs is not nor does not necessarily mean being an asshole. Even on the phone. Thats an assumption others make.

Me? Please explain. I am nice to companies. But look at the OP he payed his bills. He did what he said he was going to do. When they dont live up to their end of the bargain, does he or anyone else not have the right to demand they make it right? Business' are set up to make money. Its unfortunate that most have to do so at the expense of others. You dont make money admitting to mistakes. A bank calls me and says theres been a mistake on your account. They somehow turn it around on me and make it mine. I know I did nothing wrong but its their word vs mine and now they are taking $xxx out of my account. Should I be very nice about it and plead my case.Chances are the pimpled face kid on the other end doesnt give 2 shits either way. So what would you do? Very few places give what most would consider good customer service. They hire people at minimum wage to deal with people and could care less the outcome. Just the cs stories on here are proof enough of that. I dont expect customer service via phone. I expect a business to do what I pay them to do. Thats it. I have no need for customer service via phone. If thats the case then someone isnt doing the best job they can. The best job may be based on the level of service I get or the price I am willing to pay. But I certainly expect to get what I pay for or am promised. I dont deal with customer service.

Thats not the case. I always, always get what I want. I understand the business standpoint having owned sevral for years. But I am the business of Jason, a subsidy of Jason inc. I look out for my shareholders(my wife and kids) and our interests. When I buy a car I get it for the price I want. I dont negotiate. I look at it like this. If theres room for negotiatimg or problems than someone is not doing the absolute best job they can. I dont rip a company off but if I negotiate $10k off a new car then they werent doing the best job they can to begin with. They were out to rip me off. When someone else I know buys something I get a call to go with them. I dont negotiate and I always walk away with what I want. Call it a gift. Now there are things I must do to ensure I get what I want. 1. is to always be prepared to take it to the whatever level the situation calls for(if this means getting on a plane and going to arizona to discuss something in person because someone felt they could say whatever they wanted on a phone states away, which I have then so be it) 2. is always be prepared to do what you say your going to and set the tone when you first start negotiating. If I say I will never return to a business then thats what I will do. 3. Is to be able to bullshit even the best bullshitters. 4. and this is the most important. Cash is and will always be king. When I make an offer. I do so with the ability to pay cash. I will always have the cash on me when I am negotiating. I will place the cash spread out on a table to ensure the person I have it. I will tell them that once this money leaves it wont come back. I give them a time limit in which they have to make a decision. Cash talks. Now this may be a different story if I screwed companies over and payed bills late and so on. But I dont. I very rarely pay retail for anything other than groceries. I dont care if a company buys something from from distributer a and Buys a huge lot. I expect to pay less even being an individual. Why? Because money talks. And I always get what I want. Sometimes I buy stuff not caring if I get it or not. And if I dont get it, well, I didnt really want it to begin with so....

But you are looking at it from a business standpoint. I look at it as what I am, the consumer. I understand and would do the same if I were the business. But I am not. I deal with companies the way I do because I am not the company. They want me. They are just a necessary evil for me to get what I want. I certainly dont talk to my customers the way I talk to people with which I am the customer, And in turn my customers dont talk to me as if they are the business. I have to bend over backwards to make my customers happy or else I risk losing them as a customer.

Do mine do mine.

I call bs. And then declare shenanigans.

Alot of fights? Grasshoppers here on the eastside was forced to evict for the same reason.

Someone just posted in another thread they had one they would sell cheap. Might have been fubar like anthony said.

Go into chimney sweeping. I seen a guy spend 10mins and walk out with $150 and he said he does that all day long. Anthony why would you have needed a plumber?

Are you good at the trades you've listed, or just have done them? Its fairly common especially in the construction trade to find guys who consider themselves a drywaller or a landscaper simply because they have hung a piece of drywall or spread mulch. I just want to know in case I mention you to some guys. Construction gigs/jobs from a business owners standpoint have to be done right in a fairly decent time frame. I hired a tile guy last week that although was great cost me more on a job due to his lack of speed, that I lost money on the job.

Its a hard time to be looking. Nowadays I hear people not saying this is what I want to do, but this is how much I need to make.

I hope they hate dealing with me. I am the consumer. As long as they do what I pay them to do, I'm golden. Who would not force a company to do what they are paying them to do? I pay them to make my life happier or better in my mind. They work for me not the other way around. If I borrowed money from say a bank well we are partners. I dont partner with companies. I pay cash minus my mortgage but even there I made a locked in deal. Its where I want. they cant ever change anything so theres nothing to have an issue with. You are the consumer. Let me ask you this. If you were a millionaire would you expect these companies to treat you better? They would simply because of the fact you would be a client they could make more money off of. Its not my rules, these are just rules of the business world. Thats why high priced clients get better treatment. Now does that mean that my money, though relative to how much I make is less important to me or shouldnt carry the same weight as someone who makes significantly more? To me $100 is just as important as $100,000 is to someone whos wealthier. So if a company is willing to go above and beyond for someone wealthier than they better be prepared to do the same for me. We all cant be wealthy enough to get preferental treatment and business' forget that its usually the little man that they were built from and which continues to pay their bills. And I certainly am an important person when it comes to dealing with most issues. Its just in my nature to not put up with bs. I cant help it. Something literally switches in my head and the rules change. It is what has allowed me to be a good business person and get what I have in life. On the other hand, I am probably the nicest guy you will ever meet in person. I literally will do anything for anyone without asking anything in return. I will at the drop of a hat stop whatever I am doing to help anyone with anything wether I know them or not. Alot of people say this, but for me its always been the case. Now alot of people see me come in and by nature fairly shy and dont say a heck of alot, but the second I think someone is trying to take advantage of that,and it happens, or I see it happen to someone else, gloves come off and at that point I become the most important thing they have to deal with. Most business' will always try to make things work in their favor. I just dont let it happen to me. Having met you a few times, I certainly dont think you would allow a business to take advantage of you. The op stated he has waited a year to get $$ for a repair. Who would stand for that. If the company was dragging their feet on the issue would you not take it to another level at some point or would you just let it go. I assume hes doing his point in the deal and payed them for their services. At somepoint they should recipricate.