I have reason to complain. I have had TW service for just about two years. Got it when my house was built. I started to complain of this very issue within a month of having the service. For the last two years I have called off and on about it. Having box after box replaced, multiple techs come out, bills refunded, credits, stop pays, etc. Here I am again...still dealing with it. It's BS and unacceptable. I'm locked into the service because honestly, I dont want to pay more a month to have separate service for internet, cable and phone, using diff companies. Therefore, I have to deal with this shit. I demanded a supervisor this time because as you saw from the video....I can't even watch TV at this point. I've had first, second and third level techs out, i've taken off several days from work for the various levels of tech to tune into the stat station and say "yep, I see bad packets". Well, dipshit...that's the same thing the other dude said and the guy before him. Fix the shit! No one has. Thus, I refuse to pay for cable service again until it's fixed. I pay for internet and phone, but forget about a cable payment.